Who do I contact if I have an issue with my order?
For questions or issues, you can reach out to AccelPay customer service at support@accelpay.io.
Which states do you ship to?
Delivery options available in all states where offered. Shipping available in AZ, CA, CT, DC, FL, IA, IL, IN, KY, MA, MI, MN, NE, NJ, NM, NV, NY, WA.
How long does shipping take?
Most orders are processed within 1–3 business days. Shipping times vary by location, but you will receive tracking information to monitor your delivery.
Can I track my order?
Yes! Once your order is processed, you’ll receive an email from support@accelpay.io with tracking details so you can monitor its progress.
Do I need to be home to receive my order?
Yes, someone aged 21 or older must be present to accept the delivery and provide valid identification.
Payments and Returns
What payment methods are accepted?
AccelPay accepts most major credit cards, including Visa, MasterCard, American Express, and Discover.
Can I cancel or modify my order?
If your order hasn’t been processed for shipping, you may be able to cancel or make changes. Please email our customer support team at support@accelpay.io immediately for assistance.
What is your return policy?
Due to alcohol regulations, we cannot accept returns. However, if there’s an issue with your order, please email our customer support team at support@accelpay.io and we’ll work to resolve it.
Age Verification and Compliance
How does age verification work?
AccelPay requires you to confirm your age during the purchase process. Additionally, you’ll need to present a valid ID upon delivery to verify you are 21 or older.
Why are there restrictions on shipping alcohol?
Alcohol shipping is regulated by state and federal laws. AccelPay ensures compliance with these laws to provide a legal and safe shopping experience.
General Questions
What is AccelPay?
AccelPay is a secure platform that allows you to purchase Larceny Bourbon online directly from the brand. It simplifies ordering, ensures compliance with alcohol shipping regulations, and provides a seamless shopping experience.
Can I order Larceny Bourbon directly to my home?
Yes! AccelPay enables home delivery of Larceny Bourbon in states where direct-to-consumer shipping is permitted. Restrictions may apply based on your location.
How does AccelPay work?
After selecting your product on our website, AccelPay processes your order, verifies your age, and ensures your shipment complies with all state and federal alcohol regulations.